The Three Dimensions of Accountability

The three dimensions of accountabilityThe Resilient Roots (RR) initiative examines whether organisations who are accountable to their primary constituents, that is, the individuals and communities they support and serve, are better able to withstand external threats related to closing civic space. The Resilient Roots team believes that there are several ways to examine and measure changes in primary constituent accountability and, as a result, a cohort of 14 pilot partner NGOs were supported to design and implement accountability mechanisms suitable to their distinct contexts. Considering these diverse contexts and the various challenges each organisation faces, the accountability mechanisms used varied greatly.

In an attempt to better understand the importance of accountability mechanisms in the work of the pilot partners, Resilient Roots will be presenting four case studies. The aim of this first case study is to provide a general overview and provide examples of the different primary constituent accountability mechanisms that have been implemented by the pilot partners.

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10 Tips to collect feedback from your primary constituents

Resilient Roots: conquering the feedback loop - Part 2 of 5: “Collect”

By Isabelle Büchner (Accountable Now) and Belén Giaquinta (CIVICUS)

 10 Tips to collect feedback RR

 In the first blog post of this series, we shared 10 steps to design your accountability feedback mechanism. Here we discussed how to set your objectives and layout the infrastructure and resources you will need to see this work through. If you missed it, we suggest you start there before turning to the next step: collecting feedback.

In this second part of our blog series on accountability feedback mechanisms, we want to share common challenges our Resilient Roots partners have encountered when collecting feedback from their primary constituents, along with some tips for how to make this process meaningful. Simply collecting feedback won’t make you a more accountable organisation, and it is important to be very intentional about what feedback to gather. This can then help you decide the methods and channels you will use, and the questions you want to ask. All of these aspects, along with the 10 tips below, will make your feedback collection exercise a fruitful, inclusive and productive process. Ultimately, this will help your organisation build a more trusted relationship with your constituents!


WATCH: Resilient Roots: Closing the feedback loop


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10 Steps to design your accountability feedback mechanism

Resilient Roots: conquering the feedback loop - Part 1 of 5: “Design”

By Isabelle Büchner (Accountable Now) and Belén Giaquinta (CIVICUS)

AAA Blog Infographic

In the Resilient Roots initiative, 14 organisations from all over the world are running pilot projects to test new primary constituent accountability mechanisms. In most cases, these mechanisms focus on collecting and using feedback from the key constituents of each organisation.

Feedback is an important element of improving accountability, and for this process to be meaningful feedback mechanisms must include all 5 stages of a closed feedback loop.   You can read more about primary constituent accountability in this blog post, and learn about “closing feedback loops” in this 2 minute video

In this blog series, we want to highlight some key considerations for every stage of the feedback loop, share solutions to common challenges and simple tips that can help you harness feedback to improve primary constituent accountability. To illustrate this process, we are using examples and learnings from Resilient Roots pilot projects.

Are you ready now? Then let us dig a bit deeper! 

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Measuring Changes in Accountability

FemPlatzThe aim of the Resilient Roots initiative is to test whether organisations who are more accountable and responsive to their roots - namely, their primary constituents - are more resilient to external threats from governmental and non-governmental sources. We believe that if civil society is accountable to and engaged with its constituency, it will be able to rely more upon them to come to its defence, bridge resourcing gaps, and safeguard its long-term sustainability when it is under political or structural attack. Our approach involves prioritising innovation, taking calculated risks, embracing failure, and most importantly sharing what we learn from our pilot partners with a broader community of interested stakeholders. The initiative consists of three main components; (1) providing support to fifteen pilot partners in diverse geographies and civil society contexts around the globe, (2) improving civil society accountability and determining its relationship with resilience, and (3) fostering an environment of peer-learning and wider uptake.

This article focuses on the second component and in particular, the approach the Resilient Roots team is taking to measure changes in accountability over the course of the initiative among the pilot partners. In it you will find an overview of our methodology and some recommendations of things to consider when setting up your own mechanisms for measuring accountability. We are still working to improve our methodology and invite you to use it yourself, share your experiences with us and provide feedback on our approach. Please also share any similar approaches that you are aware of, or that you have used in your organisation with Resilient Roots ().

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