Open-Ended Phone Survey Guide


The guide is part of a series of experiments to determine whether human-centered design survey techniques can improve the ease, quality, diversity and usability of data collected from beneficiaries.  The goal is increase the agency and voice of beneficiaries through the data survey process.

What’s in the tool

The guide briefly takes the user through the following elements:

  • Defining questions
  • Selecting techniques for diversity
  • Closing the feedback loop
  • Sample templates


Download in English