CIVICUS Feedback Form

Our commitment to accountability

We prioritise listening and being responsive to the views of the individuals, organisations and groups we work with. As a member of Accountable Now, we are fully committed to being accountable and welcome your suggestions, questions or concerns about our work as an opportunity to continuously learn and improve.

Feedback Procedures

We take all feedback seriously (including complaints and suggestions) and commit to addressing it as thoroughly as we can. We encourage you to provide feedback that is accompanied by supporting evidence, which helps us to be effective and timely in our response. You can see the full details of how we handle your feedback in our Feedback Response Policy.

*We define a complaint as an external grievance against CIVICUS, specifically regarding where our programmes or actions have failed to meet a commitment related to our mission and/or values, our activities, our use of resources or professional and respectful engagement.

Submitting your suggestions, questions or complaints

Please email us at . We are currently updating our online feedback system and  a feedback form will be back online shortly. 
You can also submit your feedback by post to this address: CIVICUS: World Alliance for Citizen Participation, Attention: Chief Networks Officer, 6th Floor, 25 Owl Street, Auckland Park, Johannesburg.

Our promise to you

To make sure we are responsive and accountable to you, we make the following commitments:

• We will respond to all feedback received in a respectful and timely manner.
• We will assess all feedback and determine the best course of action, and continuously work with you to resolve or address it.
• We will be guided by our Mission,Vision and Values in addressing any feedback or complaints.

Confidentiality and privacy

We take confidentiality related to your feedback seriously and will only use your contact details to follow up on this. You have the option to remain anonymous if you prefer, although this means we will not be able to follow up with you directly. Please read our Privacy Policy for more details.

Publishing external content

Unfortunately, we are unable to accommodate any requests to publish content from external sources on our website or social media. We instead publish our own content or our members’. Please sign up to our newsletter for regular updates on what we do and how else you can get involved in our work.

Job openings & opportunities

If you are interested in working with CIVICUS, please visit our job opportunities page for any job/consultancy openings we may have.

Please Note:
Please use this email and form for feedback related to CIVICUS work only. Any requests not related to this, including any solicitations of any kind will not be considered or responded to.