Mechanism for Reporting and Handling Complaints

This practice allows a transparent and structured way to issue and handle a complaint within ANND. The Mechanisms for Reporting and Handling Complaints related to the Protection Policy applies to all ANND staff, workers, and consultants in their various capacities and covers full-time workers. However, temporary contractors shall have the right to file complaints exclusive to the content, timeline, and related tasks of the contract with ANND.

Selection Processes: An Opportunity to Enhance Ownership and Build Trust

To improve trust, ensure transparency and to enhance its accountability, Iraqi Al-Amal Association (IAA) has put in place a public selection process for both individuals and NGOS for capacity building or receiving funds.

In the capacity building trainings for individuals, youth-led NGOs, or youth platforms, the selection process starts by an online public application, shortlisting, and interviewing the shortlisted candidates to select. Usually, IAA receives from few hundreds to 1,700 applications from which they select only 25 or 50 to participate.

Evaluation is based on concrete criteria and a scoring system. The selected list is usually published publicly after taking consent. Moreover, the scoring system is presented to the selected applicants during the activity. This has improved their trust in the process and IAA’s selection procedure. It makes applicants feel they are selected based on their qualifications. In a country which has high level of corruption this is an extremely important message to send.

The micro grants provided in the fields of culture of peace, entrepreneurship, and advocacy to individuals, youth platforms, and NGOs follow a similar structured selection process based on a concrete scoring system. The selection committee usually brings in external consultant to advice the team. For those selected, IAA provides space to develop their own ideas, and supports them if requested to fine-tune their proposals. Implementation stage is the sole responsibility of the applicant. This has improved the level of ownership and creativity significantly.

While this practice is very organisation specific, it can easily be adapted to other organisations.

Mutual Accountability within the Arab Region

The manual is a resource tool for civil society and development practitioners. It intends to play a useful role in their monitoring and advocacy in the development effectiveness process. It seeks to best inform their work towards enhancing the implementation of mutual accountability principles for different stakeholders, particularly in the post-2015 development framework.

Sections within the Manual:

  1. Accountability of Diverse Stakeholders
    • Governments
    • Private Sector
    • International Financial institutions
    • Civil Society Organizations
  2. Current Practices of Accountability Tools and Mechanisms in the Arab Region
  3. Accountability within the Agenda 2030

To view the manual, visit here