Mechanism for Reporting and Handling Complaints

This practice allows a transparent and structured way to issue and handle a complaint within ANND. The Mechanisms for Reporting and Handling Complaints related to the Protection Policy applies to all ANND staff, workers, and consultants in their various capacities and covers full-time workers. However, temporary contractors shall have the right to file complaints exclusive to the content, timeline, and related tasks of the contract with ANND.

Resilient Roots Initiative – A guide and how to close the Feedback Loop

Resilient Roots produced a detailed short guide outlining the methodology the initiative is following to measure accountability and track changes over time with the participating pilot project organisations. The guide also includes some key considerations for any organisation interested in setting up their own mechanisms for measuring accountability.

Furthermore, collecting feedback from the communities we work with is an important part of becoming more accountable, but for this process to be meaningful we have to “close the feedback loop”! Therefore Resilient Roots made a video with practical tips and examples for how to close the feedback loop with your constituents!

You can access the guide here and watch Resilient Root’s latest animation here.

Obstacles and Promising Techniques in Storytelling for Transparency and Accountability

The Transparency and Accountability Initiative’s (TAI’s) story behind the story report aims to help donors and practitioners in the transparency, accountability, and participation community to make use of stories to advocate their civic mission, to document and promote their work, and to examine their own impact.

The report can be found here.