gender inequality

• IRAQ: ‘We've submitted many bills, but parliament refuses to adopt a law against GBV’

  CIVICUS speaks about International Women’s Day and civil society’s role in combatting gender inequalities and the impacts of the COVID-19 pandemic on Iraqi women and girls with Alyaa Al Ansari, executive director of Bent Al-Rafedain Organisation (BROB).

  Founded in Iraq’s southern Babylon province in 2005, BROB is a feminist civil society organisation (CSO) that works to ensure the protection of women and children and promotes women’s integration in all spheres of society. Since its foundation, BROB has extended its activities to eight provinces across Iraq. 

  

  How has the COVID-19 pandemic impacted on women and girls in Iraq?

  The pandemic has affected many different groups of Iraqi society, but women and girls have been the most affected of all. Since before the pandemic, Iraqi women were socially compelled to have the biggest share of care responsibilities within their families: they are the main caregivers for children and older people. When a full lockdown was imposed in Iraq for four months, these responsibilities grew even more.

  Additionally, many women were financially affected as the pandemic swept away countless businesses, including hotels, restaurants and shops, because they lost their jobs in the private sector. Without a stable income, their families suffered, particularly when they were the family’s main breadwinner.

  The situation was even worse for female healthcare professionals. Some of them made the tough decision to remain separate from their families for a prolonged period to avoid spreading the virus to their family members. Further, the government did not issue any additional regulations on the working conditions of pregnant medical staff during the pandemic. They too were forced to continue working and risk their lives and those of their unborn children; several of them miscarried.

  Another dramatic effect of the full lockdown was the spike in domestic violence. For four long months, abused women had no way out. They had to continue to live under the same roof with their abusers. There were more femicides and more attempted suicides were reported as some women could not bear the pressure and the violence they were subjected to.

  How has civil society, and BROB in particular, responded to the devastating impacts of the pandemic on women?

  During the pandemic, civil society efforts focused on providing humanitarian aid to affected women and their families. For instance, charity organisations covered essential needs of poor families and helped women who lost their jobs due to the pandemic.

  As for feminist CSOs, some set up online programmes to provide psychological support. Other organisations shifted their face-to-face activities online and took to social media platforms such as Facebook to reach women who had to stay at home for unusually long periods. BROB’s phone number was posted across social media platforms, so women and families who needed urgent help were able to reach us.

  Fortunately, BROB staff were able to continue to work at full capacity during the pandemic. We had freedom of movement once the Iraqi authorities issued permits allowing us to circulate during curfew in the eight provinces where we work. They gave us permission because we were providing essential services to families under lockdown. For instance, our team was distributing food supplies twice a month. 

  We maintained our social and psychological support programme for women but we moved it fully online via mobile and communications apps such as WhatsApp. Remote work is one of the new tactics we adopted during the pandemic. Our staff was creative and developed several new tactics we had never thought of before the pandemic, which allowed us to meet the urgent needs of women and their families.

  Financially, BROB sustained its activities through donations from members as well as from the local community. Moreover, as public health institutions were struggling and the Ministry of Health was overwhelmed, we crowdfunded and sought donations to acquire additional medical equipment for the public health sector. This was a successful campaign that could have the positive side effect of strengthening the relationship between civil society and government institutions in the public health sector.

  What are the main women’s rights issues in Iraq and how is civil society working to make change happen?

  There are many relevant issues, but the one that if adequately tackled would make the most meaningful change in the lives of Iraqi women is that of gender-based violence (GBV). There is an urgent need for a law criminalising domestic violence in Iraq. CSOs have advocated for this for more than a decade. They have submitted several bills, but parliament has so far refused to discuss and adopt a law to protect women, girls and families from violence.

  Given the importance of such legislation in promoting and protecting women’s rights at the national level, we will continue to put pressure on decision-makers through advocacy and campaigns combined with media support.

  It is also key to change current laws that are unequal and unfair to provide women much-needed legal protection. Personal status laws in particular contain articles that discriminate against women in terms of the rights they recognise or don’t recognise, and the obligations and penalties they impose.

  At the very least, Iraq should have laws to guarantee equal access to education, healthcare and public services overall. Such laws will contribute to gender equality as they become an integral part of the Iraqi legislative system. A law criminalising incitement of violence against women in the media and by religious leaders is also very much needed.

  To make change happen, CSOs will continue raising awareness on gender equality, advocating with decision-makers, orchestrating public opinion campaigns, fighting legal battles and fostering leadership capabilities among women and girls. It is mostly up to us, because when it comes to official response, decision-makers do nothing besides issuing positive press releases to capitalise on CSO campaigns. 

  The International Women’s Day (IWD) theme for 2022 is #BreakTheBias. How did you organise around it?

  Most of our projects have always focused on breaking the bias to combat gender inequalities. Every year we plan events on IWD to shed light on an issue that is critical to local communities. In 2019, for instance, we celebrated disabled sportswomen in Babylon province and supported their training programmes.

  As usual, there are plenty of urgent issues this year, but we decided to focus on discrimination in the workplace, in both the private and the public sector. Women deserve safe and fair working conditions everywhere.

  Civic space in Iraq is rated ‘closed’ by the CIVICUS Monitor.
  Get in touch with Bent Al-Rafedain Organisation through its website orFacebook page. 

• NIGERIA: ‘Many families prefer to keep their daughters at home to ensure their safety’

  CIVICUS speaks with activist Jeff Okoroafor about Nigeria’s security situation, including the trend of kidnappings of schoolchildren by rebel groups.

  Jeff is spokesperson for #BringBackOurGirls, a diverse citizen group that advocates for the effective search and rescue of all abducted children and the containment and neutralisation of insurgency in Nigeria.

  What’s the security situation in Nigeria’s Kaduna state?

  The security situation in Kaduna state is alarming and continues to deteriorate. Kidnappings for ransom and other forms of violence are on the rise. Those primarily responsible for these criminal activities appear to be Fulani herders, organised in bandit groups that have reportedly become affiliated with the Boko Haram insurgency. They are creating widespread chaos and terror in northern Nigeria.

  The state’s inability to curb such criminal activity and protect its citizens was reflected in the recent abduction of 287 students. A whole decade after Boko Haram kidnapped 276 high school girls in Chibok, a town in northeast Nigeria, the security situation remains precarious and has even worsened.

  Kaduna’s state authorities have proven ineffective in addressing these challenges. Instead of taking decisive action to dismantle these groups, they have opted to pay off insurgents to temporarily halt the violence. This is ultimately counterproductive, as the government submits to blackmail by rebel groups, further undermining security and leaving people vulnerable.

  During the recent Eid al-Fitr festival, a video emerged of over 100 armed Fulani herders conducting prayers in Kaduna. Gatherings of such size cannot happen without security agents being aware, pointing to possible complicity by the authorities. This lack of reaction fosters an environment of fear and insecurity.

  The ongoing cycle of violence, displacement and ransom-taking disrupts the lives of local communities, contributing to food insecurity as farmers cannot safely work their lands. It is crucial for the government to take a more strategic and robust approach to restore order and protect people.

  How have kidnappings affected the situation of girls and women?

  Right after the abduction of the Chibok girls, efforts were made to develop strategies to improve security in schools and safeguard girls and women in society. A task force involving community members and government representatives, including the then Minister of Finance, initiated the Safe School Initiative.

  This programme proposed to enhance security in schools by installing CCTV cameras, bringing in security agents, putting up perimeter fences and providing secure transportation. However, it never materialised.

  Today, many families prefer to keep their daughters at home to ensure their safety rather than risk sending them to school. In northern Nigeria, over 13.8 million children aren’t attending school, and the number continues to increase. Lack of formal education only exacerbates existing inequalities that disproportionately affect women and girls. The situation demands urgent action, but unfortunately the government is not doing much.

  What’s the government’s approach to securing the safe return of abducted people?

  The government doesn’t have a specific approach. The fact that mass abductions have continued, including the kidnapping of 300 female students in Zamfara state in 2021 and 100 schoolchildren in Kebbi state a few months later, highlights the lack of a real strategy to address the issue. Between January and April 2024 alone, 599 people were kidnapped.

  The government is largely reactive rather than proactive, which is concerning. It has not clearly communicated any specific measures. This indicates a significant gap in leadership and a disconnect between its goals and people’s needs.

  Civil society, which often operates close to affected communities, is calling on the government to adopt more effective strategies. These include developing a comprehensive plan for the safe return of the remaining 91 Chibok girls and other abducted people. Civil society also proposes establishing a military situation room with civil society participation to enhance information sharing and collaboration in addressing security challenges.

  We also demand an end to political interference in security matters, as this has been a barrier to effective action in states like Kaduna. The Nigerian military and police have the capacity to tackle these challenges, yet there seems to be a lack of political will to take decisive action.

  There is a pressing need for the government to adopt a comprehensive, coordinated strategy to address the security crisis and protect the lives and properties of its citizens. This includes collaborating with civil society, improving information sharing and taking decisive military and law enforcement actions to dismantle insurgent groups.

  How is civil society working to address the problem, and what obstacles does it face?

  Civil society organisations are making significant efforts to raise awareness and urge government action, but progress has been slow. Overall, there have been 80 new attacks on schools since the Chibok girls were abducted, resulting in the kidnapping of 1,800 students and 64 teachers.

  Nigerian civil society faces significant challenges in doing this work. Freedom of speech is not fully guaranteed, and those who speak out often face threats or retaliation. For instance, members of Bring Back Our Girls, including myself, have faced arrests and harassment for advocating for justice and the safe return of abducted girls.

  Ethnicity and religion also divide Nigerian society, making it difficult for people to unite in pursuit of common goals. People tend to support leaders from their own ethnic or religious groups, even when they don’t act in the best interests of the country.

  Advocacy work isn’t just challenging due to these obstacles – it’s also costly. Organisations must carefully plan and execute their strategies with very limited resources. In the past, strong international partnerships helped support civil society efforts, but these relationships have weakened over time.

  Still, civil society continues pushing for change and striving to hold the government accountable.

  What forms of international support does Nigerian civil society need?

  In the early days of the Bring Back Our Girls movement, prominent figures such as then-President Barack Obama and First Lady Michelle Obama raised awareness by publicly supporting the cause. Hollywood celebrities, musicians and news networks also played a crucial role in amplifying the movement.

  We need to achieve a similar level of international support and visibility. The Nigerian government tends to be more responsive to international pressure, so we encourage world leaders and organisations to keep the conversation alive and help us hold the Nigerian government accountable. This includes asking about the whereabouts of the 91 remaining Chibok girls and demanding action from Nigerian officials.

  We urge people around the world to use their platforms to put the Nigerian government under the spotlight and keep these issues alive.

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  Civic space in Nigeria is rated ‘repressed’ by theCIVICUS Monitor.

  Get in touch with Bring Back our Girls through itswebsite and follow@BBOG_Nigeria and@JeffOkoroafor on Twitter.

• PAKISTAN: ‘As a result of patriarchal norms, women experience discrimination at all levels’

  CIVICUS speaks about the upcoming International Women’s Day and Pakistani civil society’s role in eliminating inequality and malnutrition with Farrah Naz, country director of the Global Alliance for Improved Nutrition (GAIN). 

  GAIN is a Swiss-based foundation launched at the United Nations in 2002 to tackle the human suffering caused by malnutrition. It works with governments, businesses and civil society to transform food systems so that they deliver more nutritious foods for all people, especially the most vulnerable including children, adolescents and women.

  How has the COVID-19 pandemic affected women and girls in Pakistan?

  There is little evidence of how COVID-19 has affected women in Pakistan, but this is a country where the gender gap is huge – the World Economic Forum’s 2020 Global Gender Gap Report ranked Pakistan 151 out of 153 countries – and there is a general understanding that in the presence of such gaps, disasters such as the COVID-19 pandemic have a potential to have a disproportionate negative effect on women and girls.

  A situation analysis by the International Foundation for Electoral Systems pointed out that women make up 70 per cent of frontline health workers, who are more susceptible to contracting the virus. Similarly, women are a large part of the informal labour force, including domestic and home-based workers (HBWs), 75 per cent of whom were estimated to have suffered economic impacts due to loss of work. Women in the garment and textile industry also lost work due to lockdowns. Due to lack of registration, less than one per cent of women who run micro, small and medium food-related enterprises in the informal sector had access to financial support as their businesses were affected by lockdowns.

  A recent report shows that there are 12 million HBWs who earn around 3,000-4,000 rupees a month (approx. US$17-22), who will face multidimensional challenges including income insecurity, lack of social protection and increased vulnerability in times of crisis. It also indicates that as of 2017, 26 per cent of all microfinance loans had been taken out by women. The pandemic may affect their ability to pay them back, which could result in higher interest rates, penalties and reduced access to future loans.

  In the context of school closures, girls have generally been given more household responsibilities than boys. Prolonged closures could exacerbate inequalities in educational attainment due to higher rates of female absenteeism and lower rates of school completion. As schools reopen, many girls will find it difficult to balance schoolwork and increased domestic responsibilities.

  The Sustainable Social Development Organization, a CSO based in Islamabad, reported a 200 per cent increase in domestic violence cases in Pakistan in the early days of the pandemic. A 25 per cent increase in domestic violence was reported in eastern Punjab, while 500 domestic violence cases were reported in Khyber Pakhtunkhwa province after the lockdown. In Khyber Pakhtunkhwa, 399 murder cases were reported in March 2020 alone. In the federal capital, Islamabad, there were thousands of allegations of torture of women, but the National Commission on the Status of Women has remained silent on this.

  There is not enough safe and nutritious food and access to routine health services is limited. Pregnant women and children from vulnerable sectors have been severely affected and it is estimated that about 150,000 additional children across Punjab will be malnourished due to the pandemic.

  As usual, although women actively participate in harvesting food and have the primary responsibility for cooking meals, they often eat last and least, after male family members have been served. This is because social norms don’t value them equally and their interests are not prioritised.

  On top of this, the Ehsaas Ration Programme, which provides a subsidy that can be used to purchase staples such as flour and cooking oil, requires beneficiaries to have a national identity card, which women are much less likely to have than men. Across Pakistan, at least 12 million fewer women than men have such cards.

  How has civil society responded to these challenges?

  Civil society had tried to increase its humanitarian interventions to address not only pandemic-related health and safety issues but also the practical needs of vulnerable populations in terms of access to basic food and non-food items. Major networks of international and national organisations, governmental and civil society, have worked together to reach millions of people during the pandemic. Many CSOs focused on the needs of women, girls and transgender people.

  Many CSOs also concentrated their efforts on addressing domestic violence. While there have always been domestic violence helplines, new ones quickly emerged. And many in the private sector focused specifically on providing counselling services to address the mental health issues that people faced during extended lockdowns. 

  How has GAIN responded to the impacts of COVID-19 in local communities in Pakistan?

  In line with its mission of ensuring access to nutritious food, especially to the most vulnerable people, GAIN focused on keeping food markets working. Our work had several components.

  First, we worked with food-related small and medium enterprises (SMEs) that were struggling to survive, and especially with those that were owned or led by women, and provided small survival grants to selected SMEs.

  Second, we provided grants to enable employers in the food industry to support workers’ health and nutrition through emergency food support. Twenty thousand food workers and their families benefitted through this programme in Pakistan – and many more in other low- and middle-income countries where we work.

  Third, we cooperated with social protection programmes to ensure that food and ration distribution include fortified staple foods for the most vulnerable families and individuals dependent on food and ration distribution networks. Over 8 million meals were fortified in six districts across Pakistan. 

  Fourth, we worked with urban food system stakeholders and traditional markets in urban areas to ensure that safe and nutritional foods remained available and accessible to people. We addressed issues of food safety in markets and for consumers through awareness campaigns and the distribution of masks and sanitisers, and helped design policy options to increase the resilience of the food system. We implemented this programme in two cities of Pakistan. 

  What are the main women’s rights issues in Pakistan, and how is civil society working to bring them into the policy agenda?

  A lot of progress on women’s rights has been made over the years, but the status of women continues to vary considerably across classes, regions and the rural/urban divide, due to uneven socioeconomic development and the impact of tribal and feudal social formations on women’s lives.

  Overall, improvements are spreading through Pakistan: for instance, an increasing number of women are literate and educated. CSOs and religious groups are increasingly denouncing violence against women. The All-Pakistan Ulema Council, which is the largest group of religious clergies in Pakistan, has issued a fatwa – that is, a legal ruling – against so-called ‘honour killings’. Courts have answered the call by women’s rights advocates and are delivering harsher punishments for violent crimes against women.

  Pakistan has adopted several key international commitments to gender equality and women’s human rights – including the Beijing Platform for Action, the Convention on the Elimination of all forms of Discrimination Against Women and the Sustainable Development Goals. Some domestic laws have also been enacted to protect the rights of women.

  However, gender inequality remains a prominent issue, as revealed by most development indicators. Child marriage is high: 21 per cent of girls under 18 are already married. Limited access to education heavily impacts on Pakistani children, especially girls.

  Women from the lower classes are often only able to work informally from home: 12 out of the estimated 20 million HBWs in Pakistan are women. Women are estimated to account for 65 per cent of the contribution of HBWs to Pakistan’s economy, but most receive low wages and are denied legal protection and social security.

  The CSO White Ribbon Pakistan reported that between 2004 and 2016, 47,034 women faced sexual violence and there were over 15,000 registered ‘honour crimes’. The World Economic Forum’s Global Gender Index Report ranks Pakistan second to last regarding domestic violence rates. But at 2.5 per cent, conviction rates for these crimes are exceedingly low.

  And although Pakistan was one of the first Muslim countries to have a female prime minister, it currently has only 20.6 per cent female representation in the lower house of parliament with an even lower rate, 18.3 per cent, in the upper house.

  In sum, as a result of patriarchal norms that subordinate women to men, women experience multiple forms of discrimination at all levels, from their everyday home life to political participation on the national stage. 

  Many CSOs are working to promote women’s and girls’ rights in Pakistan. Although the situation remains tough and there is much backlash in response to women being vocal about their rights, the strong women’s movement of Pakistan is getting stronger and making sure women’s rights issues remain alive and progress continues to happen.

  The International Women’s Day (IWD) theme for 2022 is #BreakTheBias. How have you organised around it in the communities you work with?

  On IWD, GAIN offices in Africa, Asia and Europe are continuing to do the work that needs to be done while also taking the time to recognise women’s achievements in improving food systems.

  As we know only too well, women’s contributions are often undervalued, unpaid and overlooked. This is even more pernicious in connection to food systems, where women are key leaders at every step of the way – as farmers, processors, wageworkers, traders and consumers. And still women and girls are often the last members of a household that get to eat.

  In 2021, for the second year in a row, the Global Health 50/50 report – an annual survey of public, private, civil society and international organisations operating in the global health space – ranked GAIN’s gender and equity-related policies very high. This is because GAIN is fully committed to ensuring diversity throughout its programmes. We are currently developing a new programmatic gender policy to ensure women involved in food systems are given the same opportunities as men and their rights are always fully respected. We have also purposefully diversified our board and senior leadership, including our country directors. Our board has recently committed to seeking gender balance, meaning that it will have to make sure that at least half its voting members are women. And we are one of the few organisations that has a young female Partnership Council member. All of this is what gives us the right perspective in addressing nutrition challenges that differentially affect women and girls.

  Civic space in Pakistan is rated ‘repressed’ by the CIVICUS Monitor.
  Get in touch with GAIN through itswebsite orFacebook page. 

• SYRIA: ‘The pandemic added another layer to women’s diminished access to healthcare’

  CIVICUS speaks about the upcoming International Women’s Day and Syrian civil society’s role in eliminating gender inequality with Maria Al Abdeh, executive director of Women Now for Development (WND), a Syrian civil society organisation (CSO) aimed at fostering a democratic, free and just society in which women can play meaningful roles and reach their full potential.

   

  What impact has the COVID-19 pandemic had on women and girls in Syria?

  The pandemic has definitely had a disproportionate impact on Syrian women and girls. Champa Patel and I analyse these impacts in a recent paper, ‘COVID-19 and Women in Syria‘. Under the pandemic, women’s health issues were taken less seriously, especially those related to sexual and reproductive health, such as pregnancy. Women lost access to hospitals – access that was already diminished by war and displacement. The pandemic added another layer to women’s diminished access to healthcare services and facilities.

  We have also seen a huge psychosocial burden on the Syrian women we interviewed. Women spoke about the panic their children experienced when schools closed. In children’s minds, school closings are linked to bombings and displacement, so when schools closed yet again it triggered traumatic memories. Mothers had to calm their children and explain there were no bombs but there was now a new danger, the pandemic. Displaced women also reported on the traumatic impact of displacement on their mental health.

  Additionally, most interviewees told us that they were giving more tasks to girls than boys. But we found something interesting: during the first months of the pandemic, when fear was at its highest, Syrian girls were quite creative in finding ways to support their community, such as by organising activities for children in camps.

  Other women reported that it was challenging to keep their families healthy, which according to established gender roles is a woman’s job as a caregiver. The pandemic clearly took a toll on everyone, but as is also the case with violence and conflict, it had intersectional effects that made it worse for women.

  The pandemic worsened an economic situation that was already fragile. Eighty per cent of Syrians are below the poverty line and 60 per cent of households are led by women. As a result of the pandemic, an additional economic burden was placed on women’s shoulders. For the sake of their husbands and children, women are the last ones to eat, which has huge health consequences. Even those who do not live in camps usually have no way of storing food, so they can only afford food when the breadwinner brings money in every day.

  While the conflict in Syria may have already altered women’s roles in both family and society, the pandemic has reinforced an unjust gender divide.

  How has civil society, and WND more specifically, worked to support Syrian women during the pandemic?

  Civil society has supported women in many ways, from raising awareness to providing humanitarian aid and psychosocial support. Most of this support, however, was provided during the first year of the pandemic. As time passed, the pandemic itself stopped being a priority for Syrians, who instead focused on its economic impacts. Despite the growing death toll of the pandemic inside Syria, priorities changed.

  As for WND, our main areas of work are protection, empowerment, participation, research and advocacy. The research we conducted during the first months of the pandemic informed our programmes, which we modified to match the needs of Syrian women in the new context. As a result, we supported more small businesses led by women.

  We also reinforced our psychosocial support programme and we shifted our empowerment programmes online – which we had done before in response to bombings, but only for shorter periods. By shifting online, we were able to reach further. On the negative side, we lost personal contact with women, and could not reach the most vulnerable ones, who have no access to technology.

  What are the main women’s rights issues in Syria? What would need to happen for them to be effectively tackled?

  This is quite a difficult question. Rights, freedom and dignity are a very basic need for all Syrians, both women and men. But for women, there is a huge list of unfulfilled rights.

  The war has deepened inequalities and reinforced patterns of violence. Gendered impacts need to be taken into account in any discussion around accountability, justice or peace. This is why, as women and feminists, we are calling for transformative gender justice, which means addressing the root causes of harm and crimes to prevent their recurrence.

  Take for example enforced disappearances. This is huge issue in Syria, where more than 100,000 men and women – but mostly men - have forcibly disappeared. In addition to loss and psychological pain, many women have had to deal with an unjust law that deprives them of custody of their children or access to their husband’s property. Many women whose husbands had gone missing told us that education was their biggest need, as they had to take care of the whole family by themselves and were not well prepared.

  Another example is the condition of female detainees. Some have been killed by their families after getting out of detention centres because they were viewed as ‘dishonoured’ for being raped. Instead of being considered victims, they were treated as sinners. 

  But our basic rights won’t be realised as long as the Syrian regime remains in power. The pandemic was just another indicator that the Syrian regime doesn’t care about its people, who were left on their own, without even basic medical care.

  For gender inequality to be tackled effectively, the war needs to end and criminals mustn’t be allowed to take over the country. We need the kind of peace that brings democracy and accountability. Unfortunately, crimes and human rights abuses are currently being committed not only by the Syrian regime, but by other parties in the conflict as well.

  So-called ‘honour crimes’ against women are on the rise because the violence and impunity of war have started to take root in society. The Syrian authorities couldn’t care less about tackling these violations. The gender impact of war is not even considered and women’s perspectives are not taken seriously at any level. That’s why WND works so hard to highlight the impact of conflict and displacement on women as well as their perspectives through a feminist lens, and insists on the importance of including women at all levels of decision-making. 

  The International Women’s Day (IWD) theme for 2022 is #BreakTheBias. How are you organising around it in the communities you work with?

  For this year, WND has decided to celebrate our success following years of war and the pandemic. This IWD, our organisation’s focus will be on shedding light on acts of solidarity by Syrian women’s CSOs, as a feminist approach to empower women, claim space and fight violence.

  On 11 March we will hold an online seminar, ‘The Power to Change: Women and Feminist Organisations as Transformative Actors in Syria’, which will revolve around the findings of a report recently published by WND, Global Fund for Women and Impact.

  Civic space in Syria is rated ‘closed’ by the CIVICUS Monitor.
  Get in touch with Women Now for Development through its website and follow@WomenNowForDev on Twitter.